Description
A well established luxury dealership in Southwest Florida, we are committed to delivering an exceptional ownership experience through operational excellence, professionalism, and a customer-first approach. Our success is built on strong leadership, clear expectations, continuous improvement, and a culture where employees are respected, supported, and empowered to succeed.
Who We Are Looking For
We are seeking a proven Service Manager with a track record of developing high-performing teams, driving consistent growth, and delivering outstanding customer satisfaction. The ideal candidate is a hands-on leader who leads by example, communicates effectively, holds team members accountable, and creates an environment where employees take pride in their work and are motivated to perform at their best.
Who Thrives Here
The successful candidate believes that great teams deserve great leadership. They earn trust, set clear expectations, follow through on commitments, and create an environment where employees are proud of their performance. We are looking for a leader who can strengthen an already positive culture while continuing to elevate performance, accountability, and customer satisfaction.
What We Offer
- Competitive performance-based compensation plan
- Experienced and supportive executive leadership team
- Weekly pay
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid vacation and holidays
- Life, disability, accident, critical illness, and cancer insurance options
- A stable organization with a strong reputation
- Closed Sundays
Requirements
Responsibilities
- Report directly to the General Manager and lead all service operations performance initiatives
- Develop and execute plans to achieve departmental financial, operational, and customer satisfaction goals
- Monitor and manage departmental budgets, expenses, and productivity metrics
- Drive workflow efficiency throughout the service department while maintaining a premium customer experience
- Build a culture of accountability, teamwork, professionalism, and continuous improvement
- Establish clear expectations and consistently coach, develop, and hold team members accountable for performance
- Recruit, train, mentor, and retain top-performing service personnel
- Develop and maintain standard operating procedures and ensure adherence to company and manufacturer policies
- Ensure compliance with all manufacturer warranty and policy requirements
- Serve as the primary liaison with manufacturer representatives
- Monitor and improve technician productivity, efficiency, proficiency, and quality of work
- Lead departmental meetings and actively participate in leadership team meetings
- Resolve customer concerns promptly and professionally
- Maintain a safe, organized, and productive work environment
- Foster a workplace culture where employees are respected, challenged, supported, and expected to perform at a high level
Qualifications
- 3-5 years of successful Service Manager experience in a franchised automotive dealership
- Luxury franchise experience preferred
- General Motors experience strongly preferred
- Demonstrated history of growing service sales, customer satisfaction, and departmental profitability
- Proven ability to develop teams and elevate employee performance
- Strong leadership presence with the ability to coach, motivate, and hold others accountable
- Ability to thrive in a fast-paced environment while maintaining professionalism and composure
- Experience with Reynolds Ignite and Advanced Service is a plus
- Strong technology and systems aptitude
- Excellent communication and interpersonal skills
- Stable employment history with a record of progressive responsibility
- Valid driver's license and acceptable driving record
- High school diploma or GED required
- Ability to pass a pre-employment background check and drug screen